Our Refund & Cancellation Policy
We're committed to your satisfaction. Here's everything you need to know about our refund process, eligibility, and timelines.
Last Updated: June 19, 2026
Contents
1. Overview
At Cyber Skill Nexus, we are committed to providing high-quality training and ensuring our students' satisfaction. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and transparent.
This Refund Policy applies to all programs, courses, and services offered by Cyber Skill Nexus Inc. ("CSN", "we", "us", "our"). By enrolling in our programs, you agree to the terms outlined in this policy.
2. Refund Eligibility
Refund eligibility depends on several factors, including when you request the refund and how much of the program you've accessed. Here's a quick overview:
Full Refund
Within 7 days
No content accessed
Partial Refund
7-14 days
Limited content accessed
No Refund
After 14 days
Significant content accessed
3. Full Refund Conditions
You are eligible for a full refund under the following conditions:
Within 7 Days of Enrollment
Request a refund within 7 calendar days of your enrollment date.
No Content Accessed
You have not accessed any course materials, videos, or resources.
Program Cancellation by CSN
If we cancel a program before it starts, you receive a full refund.
Consumer Protection Violations
Refunds mandated by applicable consumer protection laws.
4. Partial Refund Conditions
Partial refunds may be available under these circumstances:
| Scenario | Refund Amount | Conditions |
|---|---|---|
| 7-14 Days Enrollment | 50-75% | Limited content accessed (1-2 modules) |
| Medical/Personal Emergency | Case-by-case | Documentation required |
| Program Mismatch | 50% | Within first 14 days |
| Installment Default | Pro-rated | Based on modules completed |
5. Non-Refundable Items
The following items and services are non-refundable:
Certification Exam Fees
Paid to third-party certification bodies
Course Materials
Once accessed or downloaded
Promotional Discounts
Special offers and promotional pricing
Processing Fees
Payment gateway and administrative fees
Setup Fees
Installment payment plan setup fees
Late Fees
Late payment penalties and charges
6. Refund Process
Step 1: Submit Request
Contact us at info@cyberskillnexus.com with your enrollment details and reason for refund.
Step 2: Review & Verification
Our team reviews your request, verifies your enrollment status, and assesses eligibility.
Step 3: Approval & Calculation
If approved, we calculate the refund amount based on our policy guidelines.
Step 4: Processing & Disbursement
Refund is processed to your original payment method within 10-15 business days.
7. Refund Timeline
Our refund processing timeline follows these guidelines:
| Stage | Timeline | Details |
|---|---|---|
| Request Submission | Day 0 | Submit refund request via email |
| Review Period | 3-5 Business Days | Team reviews and verifies eligibility |
| Approval & Calculation | 2-3 Business Days | Refund amount calculated and approved |
| Processing | 10-15 Business Days | Refund processed to original payment method |
| Total | 15-23 Business Days | From request to completion |
8. Cancellation Policy
8.1 Student-Initiated Cancellation
If you wish to cancel your enrollment:
- Before Program Start: Full refund minus administrative fees ($50)
- During First Week: Full refund (no content accessed)
- During First 14 Days: Partial refund based on content accessed
- After 14 Days: No refund available
8.2 CSN-Initiated Cancellation
If CSN cancels a program:
- 100% full refund of all fees paid
- Option to transfer to another program
- Priority enrollment in future sessions
- Free access to preparatory materials
9. Payment Plan Refunds
For students on installment payment plans:
Early Termination
- Pro-rated refund based on modules completed
- Administrative fees apply
- No refund for future installments
Default
- No refund for missed payments
- Account may be suspended
- Access revoked until payments are current
10. Promotional Offers
Special considerations for promotional offers:
- Discounts & Coupons: Refunds are based on the discounted price paid
- Bundle Offers: Refunds are pro-rated based on individual program values
- Free Programs: No refunds available (no payment made)
- Scholarships: Refund policies apply to any paid portion only
- Referral Discounts: Discounts are non-refundable
11. Dispute Resolution
If you disagree with our refund decision:
- Informal Review: Contact us at info@cyberskillnexus.com for review
- Formal Appeal: Submit a written appeal within 30 days of refund decision
- Independent Review: Request independent review by a third-party mediator
- Legal Options: Subject to the dispute resolution terms in our Terms of Service
12. Frequently Asked Questions
How do I request a refund?
How long does it take to get my refund?
Can I get a refund if I've already started the program?
Are there any fees deducted from refunds?
What happens to my refund if I used a discount code?
13. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us:
Refund Requests
Phone
+1 (240) 889-2300
Corporate HQ
100 Lance Lane
Orange, CT 06477, USA